We are committed to ensuring your satisfaction with any product you have ordered
from us. Once the order is dispatched from our warehouse will not be refunded/ cancelled
unless it has non-repairable manufacturing damages
Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in
good condition, is damaged or defective, or if product delivered is different from
what you had ordered, you must notwithstanding your warranty rights, immediately
lodge a complaint with Home Pratibimb on its Customer care help line at 9827780470,
and refuse to accept the delivery. You must also contact us immediately, so that,
we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must
again not withstanding any warranty rights be reported to us immediately on detection,
so that any warranty claims against upstream suppliers can be asserted. You may
return the product unused, and in the same (unused) condition as you have received
it, in its original packaging along with original contents (with all accessories
of polythene / charger / carton box / Manual, and such other contents depending
on the product ordered), labels or relevant seal, for a refund or an exchange, within
72hrs from the date on which these goods are delivered. Should you decide to exercise
your right to return purchased products, Home Pratibimb will not accept returned
products that are returned without the relevant label or seal or that have been
altered from their original status or damaged
- Please do not accept delivery of any item if you notice any apparent damage or deep
damage. Please contact customer care if you open the packaging and discover that
the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement. (Product
warranty to be taken up with respective brand/)
- If the product was not received in good condition we may repair/replace the product
under warranty terms, however in case we are unable to replace the damaged/defective
product we may initiate other or offer alternate product with mutual consent on
returning old product. Replacement of product may depend upon the availability of
- In the event you return any product which is delivered to you in damaged/defective
condition, we will also refund the shipping charges if applicable to that item.
Note: Products that have been assembled and/or installed cannot be returned
or replaced, in case any manufacturing defect, the product will be repaired under
normal warranty terms.
Return it through Courier Collection:
You may contact our Customer Care within 48hrs of having received the product and
request a return/exchange (As per the policy mentioned above).We shall arrange for
the products to be collected from the delivery address through courier and shall
process the return/exchange subject to receipt of the products at our end in unused
condition and in its original packaging along with the invoice, failing which return/
exchange or refund may not be possible.
For returns through courier collection; you will be given a docket number at the
time of collecting the products, which is to be retained for future reference.
In the event that the return does not comply with the return policy of the Home Pratibimb,
you will not be entitled to any replacement or refund of the sums already paid to
Home Pratibimb and Home Pratibimb reserves the right to withhold the sums already
How will you be refunded?
We will refund the money once we are in receipt of the product in its original nature/condition.
The refund shall be in the way the payment was made. If the payment was by Credit
or Debit Card or Net-Banking, we will refund the Credit or Debit Card or Net-Banking
account. If the payment mode was Cheque, we will send you a cheque. Cheques will
be sent only to the billing address of the customer making the payment.
The refund process will be initiated once we have received the product(s), in proper
and original nature. Typically refunds are processed in less than 10 working days
but in case of payments by Cheque, it may take a few extra days for the cheque to
be delivered to your billing address, and for the funds to be credited to your account,
once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's
credit or debit card account as that is managed by the Cardholder's issuing bank.
Email us at firstname.lastname@example.org or
call our contact center at 9713718090 in case of any assistance.
We make every effort to fulfill all the orders placed. However, please note that
there may be certain orders that Home Pratibimb is unable to process; and reserve
the rights to cancel or reject the acceptance of such order and decision of Home
Pratibimb in this respect shall be final and binding on the customer. The reasons
include limitations on quantities available for purchase, inaccuracies or errors
in product, pricing and stock information, problems identified by our credit, fraud
avoidance department or due to certain unforeseen reasons.
Our Customer Care Team will communicate to you if all or any portion of your order
is cancelled. If your order is cancelled after your credit or debit card has been
charged, the said amount will be reversed back in your Card Account.
The various Types of Cancellations would be
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 24 hours of placing
the order if the order has not been processed (shipped) by us.
Cancellation on Non-Receipt of Payment
In case where the payment shall be made through CHEQUE/FINANCE/EMI, the delivery
of the product shall be initiated only upon the realization of the cheque clearance
from finance/agent. In case the cheque bounces, the Order will be Cancelled by Home
Cancellation by Home Pratibimb
In the event that a product is listed at an incorrect price or with incorrect information
due to an system error product information/Pricing , Home Pratibimb shall have the
right, at our sole discretion, to refuse or cancel any orders placed for that product,
unless the product has already been dispatched.
Home Pratibimb reserves the right to cancel any order with due intimation to the
concerned person, under situations where Home Pratibimb is not able to meet the
requirement of the order placed. As a part of these additional security measures,
Home Pratibimb might request customers to provide relevant supporting documents
(Identity proof, Address Proof etc). In case the requested documents are not shared
with us, Home Pratibimb reserves the right to cancel the order entirely with due
intimation to the concerned person.
In the event that a product is ordered is not serviceable to customers location (pin
code) and an order gets placed due to system errors , Home Pratibimb shall have
the right, at our sole discretion, to refuse or cancel any orders placed for that
product, unless the product has already been dispatched.
Email us at email@example.com or call our
contact center at 9713718090 in case of any assistance.